Personal finance website WalletHub revealed the best airlines in the US based on 2021 flight data collected from the US Department of Transportation.
Frontier ranked low in terms of reliability, with a score of 13.18, and came in last for comfort due to a lack of inflight amenities, like WiFi or free snacks and drinks.
Regional carrier SkyWest, which flies on behalf of United, Delta, American, and Alaska, earned high rankings for pet-friendliness and customer satisfaction. Specifically, the carrier received 328 complaints in total, according to DOT data, giving it a rate of 0.92 complaints per 100,000 passengers. The carrier is the second-cheapest airline behind Frontier, with an average airfare of 3.82 cents per mile. Meanwhile, the airline received a score of 19.99 out of 50 for reliability, which is average compared to other airlines.
However, Envoy was the most expensive carrier of 2021, with an average fare of 12.42 cents per mile. This can mostly be attributed to the carrier flying on behalf of American to small markets that have higher operating costs, causing airfare to increase.Alaska is the third-best airline in the US, according to WalletHub. The airline earned the title of the safest airline and scored high in terms of reliability, comfort, and price.2.
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