The Christmas Eve message informing patients of a terminal lung cancer diagnosis was followed by a second text apologizing for the error and saying the office meant to offer them holiday greetings.
Askern Medical Practice in Doncaster, England, mistakenly sent Christmas Eve text messages to patients saying they had lung cancer.Askern Medical Practice in Doncaster, England, mistakenly sent Christmas Eve text messages to patients saying they had lung cancer.After realizing he wasn't the only one to receive the message he began to question the text, wondering if it was"some sort of sick joke.
About 20 minutes later, the"NHS-NoReply" number messaged:"Please accept our sincere apologies for the previous text message sent. This has been sent in error. Our message to you should have read We wish you a very merry Christmas and a Happy New Year." Chegwin said he had never received a message from Askern Medical Practice wishing him a merry Christmas in his approximately 30 years as a patient.
"To me, that apology, it's not even an apology," he said."It's kind of an arrogant, nonchalant, handwaving." A spokesperson from NHS England refused to take any questions related to the incident and redirected NPR to NHS's email. Askern Medical Practice was not available for immediate comment.
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