The Department of Transportation says passengers could get as much as double the price of their one-way fare if their plane arrives two hours late.
If you get stranded at the airport for reasons within the airline's control, there are currently no laws in place requiring passenger compensation.
The Department of Transportation tracks delay and cancellation policies for controllable circumstances on its new customer service dashboard. "If your flight is delayed or canceled over things like the computer system shut down, you should be getting accommodation coverage, food, transportation, and compensation for Wi-Fi, anything that's going to be out-of-pocket expenses while you're inconvenienced," Stan Sandberg, a travel industry expert, told Scripps News Phoenix.
If you do land at your destination between one to two hours late, for reasons caused by the airline, the new DOT dashboard says you could get as much as double the price of your one-way fare, up to $775 dollars.
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