New data shows a 77% spike in the number of safety incidents involving ambulances over the past year.
Doctors and paramedics have told the BBC that long waits for ambulances across the UK are having a "dangerous impact" on patient safety.
"They explained she had a severe head injury and her leg was badly hurt but we were told it would be a 10-hour wait for an ambulance and we'd have to get her to hospital ourselves."When they got to A&E, Willow was immediately transferred to the trauma department. Doctors told her family that she should not have been moved because of her back and neck injuries.
Samantha's daughter Willow is still in some pain and has problems with her sight after her accident in October The latest data from NHS England shows that response times are now at their highest since the current system was introduced five years ago. "Do the delays mean people are dying? Absolutely, but we also need to be educating people on when someone really needs an ambulance."
There is a national shortage of paramedics across the UK, and Covid has still been causing disruption - with higher levels of staff sickness over the winter. "We are doing the job to provide emergency care and to save lives, but actually now we are just an extended ward of the hospital," he said.
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