Facing complaints about bus and train service and trackers, the CTA has taken a first step toward upgrading its bus trackers.
The CTA unveiled a redesigned bus tracker website Wednesday, and said it sets the stage for future upgrades designed to make the trackers more reliable. The upgrade is expected to make some improvements to bus arrival information on both the website and other tracker apps, but is largely necessary for more substantial improvements in the coming months, CTA spokeswoman Catherine Hosinski said.People board a bus in the 900 block of West Belmont Avenue on July 19 2022, in Chicago.
The transit agency has struggled with complaints about unpredictable service, safety and conditions as ridership plummeted during the pandemic. Among the concerns are so-called ghost buses and trains, which show up on the trackers but fail to arrive in real life.
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