Tablet-based checkouts in coffee shops make it easy to add a gratuity, but many people feel manipulated into giving too much. Are those screens just too pushy?
Tablet-based checkouts in coffee shops make it easy to add a gratuity, but many people feel manipulated into giving too muchWE’VE ALL BEEN THERE—you pick up something as simple as a $3 energy bar or a $5 latte at the counter of your local coffee shop.
At checkout, the clerk, someone you see all the time, spins the point-of-sale tablet around to display your tipping options, ranging from a buck to two or even three. You feel bad denying a friendly face but did the clerk’s efforts really rise to a level that merits a gratuity, let alone one of 60% or even 100%?To Read the Full Story
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