Relief is still a few days away for passengers booked with Southwest Airlines this week, as the beleaguered airline continues to grapple with what US Transportation Secretary Pete Buttigieg has ref…
Relief is still a few days away for passengers booked with Southwest Airlines this week, as the beleaguered airline continues to grapple with what US Transportation Secretary Pete Buttigieg has referred to as a complete meltdown of the system.
Of those canceled flights, some 2,694 were those of Southwest — a stunning 84% of all canceled flights in the United States. “We were fortunate, because we were in Fort Lauderdale — my family lives in the Tampa bay area so we were able to rent a car to go see my family for Christmas,” Jones said. “We’ve seen a lot of families who are sleeping on the floor, and it just breaks my heart.”Southwest has blamed the travel disaster on several factors, including winter storm delays, aggressive flight scheduling and outdated infrastructure.
Buttigieg told CNN the Department of Transportation is prepared to pursue fines against Southwest if there is evidence that the company has failed to meet its legal obligations, but he added that the department will be taking a closer look at consistent customer service problems at the airline. “The tools we use to recover from disruption serve us well 99% of the time, but clearly we need to double-down on our already-existing plans to upgrade systems for these extreme circumstances so that we never again face what’s happening right now,” said Jordan.Southwest has warned that this week’s cancellations and delays are expected to continue for several more days.
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