Contact Denver7 is getting results for an Aurora mother who was paying her son's cell phone bill for a year after he died. Consumer investigator jaclynreporting is getting an apology and money back from T-Mobile.
AURORA, Colo. — The anniversary of her son's unexpected death brought raw emotions back to the surface for Christine Rupprecht.
Rupprect says the brick walls were at an Aurora T-Mobile store a month after her son's death last year. She told an employee her son had taken his own life and she wanted to remove his line from her account. Before the anniversary of his death this week, Rupprecht reached out to Contact Denver7. We found T-Mobile has a posted policy for deceased family members, but the carrier's own message board includes complaints stating that the process is not that simple if the deceased is on a bundled family account.
Rupprecht says T-Mobile issued a full refund of the $300 extra she's paid for the extra line for the last year and removed her son's line from her plan going forward.
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