Automotive Mobile Apps Continue To Frustrate Owners According To J.D. Power Study | Carscoops carscoops
, drivers continue to remain unsatisfied with their smartphone apps’ performance.
The frustration behind phone app use comes as software has become an integral part of the new car experience. In 2020, 45 percent of users didn’t use their car’s accompanying app. In 2021, that figure dropped to just 25 percent.Despite the increase in usage, not one app of the 32 surveyed left respondents completely satisfied. “People want a one-stop-shop to find out all the information about their cars,” said Frank Hanley, J.D. Power’s senior director of global automotive consulting.
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