The Better Business Bureau warns of reports of misleading airline booking sites.
saying it has received multiple reports of misleading airline ticket booking sites and customer service numbers that are duping travelers.It says it has received nearly 30 complaints and reviews from customers, who say they believed they had called major airlines, were charged extra fees, or didn't get tickets they paid for after dealing with what was really a travel agency in Houston.
"In other cases, things are not going through. They purchase a ticket, and they come to find they go to the actual airline and there is no ticket for them," said Leah Napoliello with the BBB. SUGGESTED:We called Fly Vault Travels, but didn't hear back. Arpit Grover responded, "We are not aware about it. We get all our leads through a third-party marketing agency."When we asked if he could give us the name of these third-party marketing companies, Grover responded, "This is a trade secret."
Some customers say they asked Fly Vault for refunds, but its no-refund policy left them with just a wing and a prayer. United Airlines writes, "United works diligently to proactively defend our customers from scams. We are aware of this matter and our teams are actively investigating."
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