Firing workers via video is the new reality of the workplace, human-resource experts say.
That is the question many are asking in light of the news that Better.com CEO Vishal Garg terminated the jobs of 900-plus workers last week via the video platform. “If you’re on this call, you are part of the unlucky group that is being laid off,” said the mortgage company executive as he delivered the news.
“Zoom may be better,” said Peter Cappelli, director of the Wharton School’s Center for Human Resources. But experts also admit it can be harder to provide such emotional support in a video conference. Which is why some suggest finding ways to provide a personal touch. Hema Crockett, one of the authors of Designing Exceptional Organizational Cultures: How to Develop Companies Where Employees Thrive, says a possible approach is for an employer to send a handwritten note of personal thanks and encouragement after the main announcement. “It’s something that shows the humanity piece of it,” she said.
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