The Birmingham Water Works Board held a public hearing Wednesday on a proposed 3.9% rate increase for its customers, and heard some vocal opposition.
Birmingham Water Works Board customers aired grievances during a public hearing Wednesday over persistent billing issues and a proposed 3.9 % rate increase.
“I don’t think that this board can do this [rate increase] in good faith without making sure the public trusts the fact that your billing system is working,” said William Barnes, president and CEO of the Birmingham Urban League. Following the hearing the board heard a presentation from General Manager Michael Johnson and other BWWB staffers in response to audit results released by Underwood Financials LLC on Oct. 26.
BWWB management disputed those findings. The utility contends that the faulty bills were the result of a mass estimation process, not the meter readers. Johnson said that no customers provided in Underwood’s sample were placed into a higher billing tier due to a long billing period. Underwood’s hiring was controversial, but BWWB directors said they hired him to do the audit because he was familiar with the billing system – which was put in place under his watch.
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