Heather McGaffin, the No. 2 official in the Office of Unified Communications, will serve as 'acting director' pending confirmation by the D.C. Council.
Pressed by reporters Friday about the extent of the search for a new director of the center, the mayor declined to discuss other candidates.
“I’ve had an opportunity to talk to people who are inside the agency, outside the agency and people who have questions about the agency,” Bowser said. “What they want is a person who knows 911 from the inside out, from dispatching calls to training staff to supporting staff — and even, if necessary, to disciplining staff. And that is the leader we have in Heather.”
McGaffin, who has worked in emergency communications for two decades, rose from dispatcher to deputy director in the 911 system in Calvert County, Md., before becoming a consultant with a national public-safety advisory firm in 2015, the mayor’s office said. She joined the OUC in 2020 as chief of special operations and investigations and became deputy director last February.“We have work to do,” McGaffin said at the news briefing, without being specific. “And we’re going to do that work.
Last year, a man died in March after dispatchers misclassified a 911 call as nonurgent. In the fall, a woman testified at a council hearing that
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