'I’ve gone from living in a time when delivery was free to a time when I have to pay to pick up my own food,' lamented one Reddit user
A fee on some Buffalo Wild Wings takeout bills has drawn online backlash and heated debate, months after a class action complaint was brought against the chicken chain.
“Several Buffalo Wild Wings restaurants have tested a take-out fee, which is disclosed to guests prior to purchase; however, we are ending the test and will have the fee removed by the end of this summer,” a Buffalo Wild Wings spokesperson tells TODAY.com.class action complaint Plaintiff Divane Pittman — who currently resides in Lanham, Maryland — filed the complaint on behalf of herself and “hundreds of thousands of Buffalo Wild Wings customers” affected by what the plaintiff claimed is “misleading” menu price disclosures.
The complaint states that no other similar chain “imposes a similar deception on its customers,” calling Buffalo Wild Wings' takeout fee a “double-edged deception.” It argues that the fee is deceptive to consumers, who can’t evaluate real price in real time until after they’ve ordered, as well as to competitors, who also may not have access to final prices.
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