25 of 33 brands saw their scores grow worse this year in J.D. Power's Initial Quality Study.
Buick took the top spot in the 2022 J.D. Power Initial Quality Study, but the headline isn’t the winner this year. It’s an overall jump in the number of complaints. Nearly every brand performed worse in 2022 than in 2021. This year’s cars showed the worst overall initial quality in the study’s history.
The study, in its 36th year, asks new car owners to report problems with their vehicles in the first 90 days of ownership. The numbers had been trending down in recent years. Last year, the industry average was 162 owner complaints per 100 vehicles. In 2020, that figure was 166.See: While car prices keep going up, these two electric cars just got a big price cut
Infotainment systems caused more complaints than any other feature. The most common complaint? Trouble connecting to Apple AAPL Carplay or Android Auto.
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