The casino worked with several agents of the Board’s Enforcement Division to conduct an exhaustive investigation to identify and notify Taylor of his winnings.
said a communications error on a progressive slot machine prevented Robert Taylor from realizing he had won.
An extensive review of the slot machine after Taylor returned to Arizona confirmed he won $229,368.52. They reviewed hours of surveillance footage, interviewed witnesses and analyzed rideshare data to figure out Taylor’s identity.“I commend the agents of the Enforcement Division, particularly Agent Dan Nuqui, for ensuring that the public trust in the gaming industry remains strong by spending countless hours over two weeks to ensure that a patron is awarded winnings owed to him,” said James Taylor, chief of the board’s Enforcement Division.
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