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of the humans making up his company's customer service team — and replaced them with an in-house chatbot powered by OpenAI's ChatGPT.
Strikingly, Shah is now roasting his former human workers, saying the bot simply does a much better job than they did, and at a fraction of the price., "which is like 100 times smarter, who is instant, and who cost me like 100th of what I used to pay to the support team."we work, as many AI purveyors have, Shah has chosen the scorched Earth approach — and it's entirely possible other entrepreneurs will follow suit, if they haven't already.
"You will... end up seeing a lot of jobs be eviscerated," Sharad Sharma, co-founder of the non-profit iSPIRT Foundation, told the newspaper. "And the fewer jobs that will remain will be different kinds of jobs."that "AI is developing faster than most people can comprehend and is threatening to take away jobs and turn employment growth upside down."
Meanwhile, Shah is sticking to his guns and has since developed a new product designed to help other companies transition to using chatbots instead of humans. Reckless evisceration of human livelihoods — or a meaningful boost to productivity? Unless we figure out a way for displaced workers to survive, the future is looking bleak.
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