'My pleasure.' For the third consecutive year, Chick-fil-A is topping the chart with the highest satisfaction rate for its level of service.
The report shows that orders placed with friendly staff are more accurate and delivered faster, but despite the impact, friendliness in drive-thru restaurants has been steadily declining over time.
According to the study, Arby’s, Dunkin’, and Hardee’s tied for third in regard to satisfaction, edging out Taco Bell and McDonald’s. The study shows the average total time in the drive-thru line is nearly 10 seconds faster compared to 2021.First, it looks at the total time it takes a customer to order and receive their food, regardless of the number of vehicles in line.
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