A Colorado couple has been renting out their basement apartment on Airbnb and Vrbo for years, but they say that suddenly guests are showing up mistakenly believing they've rented the entire house because of incorrect information on affiliated sites.
FORT COLLINS, Colo. — A Colorado couple has been renting out their basement apartment on Airbnb and Vrbo for years, but they say that suddenly guests are showing up mistakenly believing they've rented the entire house because of incorrect information on affiliated sites, such as Expedia.
A recent"terrible" review accused the couple of misleading guests by saying they would have the home to themselves, and suddenly they had nearly $3,000 worth of cancellations in a matter of weeks. They soon learned their Vrbo listing had been posted on Expedia Groups affiliated sites, including Expedia and Orbitz, with incorrect information.
Colorado couple renting basement say Expedia listing is misleading guests about rental While the description on the site makes it clear that the listing is not the full house , guests have been confused because of the headlines."It's almost like a hamster wheel, at this point. We're just going round and round. We have contacted Expedia and they're telling us it's Vrbo's fault, where Vrbo's saying, 'You need to talk to Expedia,'" he said.
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