'No business should ever place self-interest ahead of showing compassion to a grieving family. And it shouldn’t take the threat of bad publicity to make a company do the right thing.' Column by Davidlaz:
Bob Carter Jr., a longtime BofA customer, needed the bank’s help after his father, also a BofA customer, passed away in April.Carter’s dad, an Alhambra resident, had about $24,000 in his checking account when he died at the age of 89. In most cases, next of kin can obtain such funds by submitting a death certificate and a few other forms.
It is. And let’s be clear about situations like this: There’s absolutely no excuse for a bank or any other business to not step up when contacted by a bereaved family. It wasn’t until I contacted Sunrun that the company suddenly realized it was behaving in a miserable fashion. That’s doubtful. I couldn’t find any indication that such practices are widespread in the banking industry. But it’s not out of the realm of possibility.
“They never, ever reached out to us during all this,” he said. “We always had to call them and wait forever on hold to get through to a human.”That same day, Carter said, he received a call from “a very nice and apologetic woman” at BofA who confirmed that the family’s documents were in order .“Our objective is to assist families who have lost a loved one through the estate process and properly disburse assets in a timely manner,” Betty Riess, a BofA spokesperson, told me.
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