Southwest Airlines disrespected customers, bullied employees and tried to blame the wicked weather that blanketed the East and Midwest for a week's worth of flight failures, writes SandyBanksLA.
The numbers tell a sobering story of Southwest Airlines’ holiday collapse: thousands of flights abruptly canceled, and thousands upon thousands of travelers stranded for days in airport terminals.among the desperate travelers caught in that dystopian tableau — and the heartbreak of families whose Christmas was without loved ones trapped in the vortex of nature’s fury and the airline’s incompetence.
My daughter texted me: “I’ve seen multiple grown men break down crying when they realize there’s no way to get home in time. Girls in Christmas sweaters with tears streaming down their cheeks. Elderly women being shooed away from the gate, when they have nowhere else to go. My daughter felt that, as strangers, including a young man with green hair and tattoos covering his arms, tried to console her.
, when they were only 8, 5 and 3. That was decades ago, but it still casts a shadow over the holiday. We get by on our rituals and the joys of being together. The failures were so egregious that the federal Department of Transportation plans to probe the airline’s actions and examine its excuses.
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