When lawmakers asked USPS if they planned to address the public's concerns in a town hall or have a customer service representative locate packages, they were told no, as it is 'logistically impossible.'
ByFrustrations remain high with USPS as packages have been stuck in processing facilities for weeks and months and customers haven't received answers.Two Houston-area members of the U.S. Congress are disappointed by the response they received from the United States Postal Service regarding their push for accountability and transparency.
In the letter sent on Feb. 22, they asked if USPS planned to address the public in a townhall, if they would make customer service representatives available at the processing centers for members of the public to consult, and if they would allow media to take tours of the centers with recording equipment."No. They're really not going to do a press conference," Garcia said about the response. "No, they're really not going to do a full press media tour.
USPS declined to hold a town hall for members of the public to voice their concerns and declined to have a customer service representative at their processing facilities to locate packages that are stuck at the facility. In the letter, Pastre said that is "logistically impossible." Green said it appears that the processing problems have declined because his office has heard from fewer people over the last several weeks.
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