Council Post: From Phones To Websites To AI: A New Era Of Customer Engagement

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Council Post: From Phones To Websites To AI: A New Era Of Customer Engagement
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While AI stands to reshape market landscapes and consumer expectations, several challenges remain central to its evolution.

To truly comprehend the potential on the horizon, it's essential to acknowledge the evolution of chat technology. Understanding the layers of technological innovation, each building on its predecessor provides insight into the AI-driven paradigm we are now navigating.

Tech giants like Apple, Google and Amazon have woven AI into their ecosystems. From chatbots and search functions to predictive algorithms enhancing browsing and shopping experiences, the influence of AI is unmistakable. Among these, one challenge stands out as paramount: establishing trust. To achieve this, it's essential for companies to not only mitigate AI"hallucinations" but also to equip their agents with robust fact-checking protocols and cite authoritative sources, thereby enhancing credibility.The future of business communication is trending towards the adoption of"domain-expert agents.

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