CPS Energy is warning customers of scammers calling and pretending to be the electric company’s representatives to steal valuable information.
Sunday, asking customers to be “wary of summertime scams.”
The warning comes after reports of scammers, aka Phonies, calling customers and pretending to be CPS Energy representatives to steal valuable personal information.We will never call to demand payment and threaten same-day disconnection. We may call with a reminder that you have a past-due balance and are at risk for service disconnection.The only way to make a payment by phone is for you to call our authorized payment numbers, 877-257-1172 for residential and 855-290-7615 for commercial.
Additionally, they reminded customers of what to do if they did receive a scam call asking to make a payment.Record the phone number the person is telling you to call back. Do not trust that the number is a CPS Energy phone number because it probably is not. Report the phone numbers to our Customer Service at 210-353-2222 for residential and 210-353-3333 for commercial customers.
If you have fallen victim to a scam, they recommend customers to call law enforcement or call 911 if in immediate danger.
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