Volunteer counselors weren’t aware of how the data is used.
how Crisis Text Line is sharing data from conversations with Loris.ai, which builds AI systems designed to increase empathetic conversation by customer service reps. Crisis Text Line is a not-for-profit service that provides a text line for mental health discussions, but it is also a shareholder in Loris.ai and, according to“No data scrubbing technique or statement in a terms of service can resolve that ethical violation”.
A recent story cherry-picked and omitted information about our data privacy policies. We want to clarify and fill in facts that were missing so people understand why ethical data privacy is foundational to our work.
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