Hidden fees and 'bait-and-switch' advertising
argues that Grubhub’s promises of “free” online orders — and “unlimited free delivery” for Grubhub Plus — are misleading. While customers can make pickup orders for free, the company charges delivery and service fees for standard orders and service fees for Grubhub Plus orders, displaying the service fee until recently as part of a single line with sales taxes.
Grubhub — which also operates Seamless and several other food delivery apps — has made more elaborate attempts to insert itself into restaurant transactions as well. The lawsuit notes its launch of
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