GUIDE: Been waiting weeks for a newcar or car part? We can help you take control of the situation
Even in normal times, though, there are a number of reasons why a new car could be delayed. Sometimes manufacturers underestimate the demand for a new model and end up over-promising and under-delivering.
When you order your car, make sure you get a delivery date in writing. It’s likely to be an estimate, but it’s important to have it so you can negotiate your position. Once you’ve been given a date, you need to find out what will happen if there is a delay. If you’re not trading in a car, get the dealer to agree – again, in writing – to provide you with a loan vehicle to cover any extra time between the estimated delivery date and the actual arrival of your car. If they won’t, take it as another warning sign.
You’ll need to remain in close contact with the car dealership because the contract for the car is between you and the dealership.You can also fall foul of frustrating delays if you need a vital spare part for your car and it's out of stock. That could keep your car off the road for weeks – or even months – while parts are sourced.
It’s still important to open a case with the car maker’s customer service department. It’s in the best position to know about lead times on parts and any supply chain issues.
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