Domino's delivery problems aren't over
Domino’s delivery problems aren’t over. In the last quarter of 2022 sales at locations open at least a year ticked up just 0.9% in the United States, below analyst expectations. Shares plunged about 11% on Thursday following the results. “We experienced significant pressure on our U.S. delivery business in 2022,” CEO Russell Weiner wrote in a statement discussing financial results Thursday. In the fourth quarter, deliveries at stores open at least a year fell 6.
” The pizza chain blamed sluggish sales on a shortage of delivery drivers early last year. To address the problem, it looked at some solutions, like using external call centers, to free up employees for delivery during peak hours and ways of incentivizing people to skip the delivery, and order items to go instead. Early last year, Domino’s offered customers a discount for picking up orders rather than getting them delivered.
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