DoorDash offering a choice for many delivery workers: Earn per offer, like before, or earn by time.
DoorDash is going all in on a big change for its delivery workers: the ability to choose whether they want to keep earning the old way — per offer — or by time, with minimum guaranteed hourly wages.
The earnings option — which a company blog post called “industry-leading” — comes out of worker feedback the company has collected over the past year, a DoorDash executive said. Workers who choose to earn per offer receive base pay that depends on time, distance and “desirability” of an offer; any bonuses that might apply; and tips. For workers who choose to be paid by time, the minimums will be based on “active time,” which starts when they accept a gig and ends when the delivery is completed. The amount of the minimum guarantee will depend on the market, according to the company, which stressed that workers will continue to receive 100% of tips.
The earnings-options change also benefits DoorDash in another way, since some delivery workers who choose the “earn by time” option may accept or have to accept orders they previously wouldn’t have. That could cut down on orders that delivery workers don’t want to claim because they’re low-paying or too far away.
The company is also introducing a new feature that allows delivery workers to receive orders in certain areas during a commute or trip. The workers will be able to designate zones in which they want to deliver during certain times, which Aughney said is meant to minimize downtime, maximize efficiency and boost their ability to earn.
Aughney said he has talked directly to delivery workers, by email and by phone, to hear their concerns. He said the company also listened to the Dasher Community Council, a rotating group of delivery workers who serve six-month terms as representatives of their colleagues. And like other DoorDash employees are required to do, Aughney said, he does deliveries once a month himself.
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