Programs intended to support workplace wellness may fall short if day-to-day communication doesn't foster a true sense of organizational support among employees.
Offering resources without addressing daily communication undermines the effectiveness of offered support.Addressing internal communication about health and wellness is crucial to increasing support utilization.
How do employers ensure that their employees will actually utilize the resources and services offered? For example, a study exploring how the messages first responders receive about mental health from within the agency influence their support-seeking decisions found that when messages about support for health- and wellness-related challenges were inconsistent, that hindered their decisions to use resources offered or seek support . Given the nature of their profession, first responders often feel immense pressure to avoid needing support—to keep moving forward to the next call, shift, etc.
Another study that examined employees' perspectives on workplace wellness programs across four different companies found that their view of leadership's support of their health was critical to participation . These results again highlight how communication within the organization about health and wellness is foundational to positive views of wellness program utilization. Notably, such communication is needed well before the implementation of a new program.
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