Facebook engineers at 10 p.m. ET—nine hours after the outage and four hours after restoration—explained the reason behind it.
Facebook said it was"sorry for the inconvenience" on its multiple platforms for those who use them for both personal and business reasons.
"The underlying cause of this outage also impacted many of the internal tools and systems we use in our day-to-day operations, complicating our attempts to quickly diagnose and resolve the problem," FacebookIn this photo illustration, the Facebook logo is displayed next to a screen showing that the Facebook website is down on October 04, 2021 in San Anselmo, California. Social media applications Facebook, Instagram and WhatsApp are experiencing a global outage that started before 9 a.
Services for all the social mediums got restored by 6 p.m., but not before an estimated $6 billion in revenue was lost for Facebook CEO. Regardless, the social platform said no user data was compromised, and that the outage was caused from a"configuration change." "We want to make clear at this time we believe the root cause of this outage was a faulty configuration change. We also have no evidence that user data was compromised as a result of this downtime," Santosh Janardhan wrote on the engineering page.
The outage started in the morning on the west coast, in the afternoon along the eastern states. Facebook also controls the Instagram and WhatsApp apps, which also went down.
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