As IT departments search for employees with the right mix of technical and behavioral skills, chief digital officer Scott Blandford’s two-day workshop prepares colleagues to communicate effectively in an increasingly fast-paced and complex business environment.
One of the most in-demand training courses in TIAA’s technology group isn’t an artificial intelligence class or a cloud computing certification. It’s a communications workshop.
“Many people, myself included, have been trained on how to be masters of that complexity,” Blandford said. “One thing we’ve never been trained on is how to communicate.” Since its start in 2015, about 200 people have completed the program. Most have come from TIAA’s digital and IT teams, but colleagues from client services, HR, and operations have also joined over the years.
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