Frontier Airlines and four foreign carriers are paying more than $600 million in refunds to consumers whose flights were canceled or significantly delayed since the start of the pandemic.
FILE - People pass through Salt Lake City International Airport on June 27, 2022, in Salt Lake City. Frontier Airlines and four foreign carriers have agreed to refund more than $600 million combined to travelers whose trips were canceled or significantly delayed since the start of the pandemic, federal officials said Monday, Nov. 14, 2022.
The largest U.S. airlines, which accounted for the bulk of complaints about refunds, avoided fines, and an official said no other U.S. carriers are being investigated for potential fines. The department said Frontier Airlines is refunding $222 million and paying a $2.2 million civil penalty. The refunds “demonstrate Frontier’s commitment to treating our customers with fairness and flexibility,” de la Cruz said.
However, there will be no fines for other U.S. airlines because they responded “shortly after” the Transportation Department reminded them in April 2020 of their obligation to provide quick refunds, said Blane Workie, the assistant general counsel for the Transportation Department's Office of Aviation Consumer Protection.
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