'I want it gone.'
Snapchat users are making it very, very clear that they can't stand the feature's new AI chatbot companion.
The AI feature — dubbed "My AI" — had been available to paying Snapchat subscribers for several weeks, but was finally deployed to the app's general user base last week. And, data from Sensor Tower shows that over that last week, Snapchat's average US app store review was a measly 1.67 stars. To add insult to injury, an overwhelming 75 percent of all reviews were just one star — a sharp turn from Snapchat's Q1 2023, which saw an average star rating of 3.05 stars.
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Snapchat users flood app stores with 1-star reviews after launch of My AIUsers swamped app stores with 1-star reviews. Snapchat’s overall U.S. App Store review score dropped from 3.05 out of 5 to 1.67 over the past week. The number of daily reviews also spiked to at least five times the normal amount. According to data published in Apptopia, the reviews are starting to wind down but are still at an elevated level.
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