Google apologizes after its Nest security cameras stopped working during a 17-hour outage
The outage frustrated many Nest customers, and some voiced their concerns on Twitter..
Google's Nest home-security cameras experienced a 17-hour outage Monday, leaving customers without video streaming access or recording capabilities within their homes,Customers using Nest Cam, Nest Cam IQ, Nest Hello Doorbell, and the Nest Hub Max display lost connection at about 12 p.m. PT due to a malfunction that occurred during a planned update of the server's storage software, according to the report.
The error prevented customers from recording video or viewing their camera's livestream. Users' footage from live video streams, Aware video history, clips, and Sightline time-lapses were also inaccessible. Initially, some users thought the issue was on their end and tried to reset the product, which resulted in confusion.Nest posted intermittent updates about resolving the issue, but Nest users, who count on the technology for home security and safety, responded to Google Nest's updates with frustration.
The post also said Google was investigating the outage to ensure the problem won't happen again, however, Google declined to comment further about the issue.
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