Hitting the Books: Why we need to treat the robots of tomorrow like tools
Do not be swayed by the dulcet dial-tones of tomorrow's AIs and their siren songs of the singularity.
One reason for Julie’s success is that Amtrak makes it clear to users that Julie is an AI agent, and they tell you why they’ve decided to use AI rather than connect you directly with a human. That means that people orient to it as a machine, not mistakenly as a human. They don’t expect too much from it, and they tend to ask questions in ways that elicit helpful answers.
Researchers have validated the idea that treating machines like machines works better than trying to be human with them. Stanford professor Clifford Nass and Harvard Business School professor Youngme Moon conducted a series of studies in which people interacted with anthropomorphic computer interfaces. They found that individuals tend to overuse human social categories, applying gender stereotypes to computers and ethnically identifying with computer agents.
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