Just two years after development, Palantir for Hospital Operations accounts for around 10% of the company's commercial revenue in the U.S.
that could bring health-care workers some relief. But unless the new platforms, tools and services can be easily integrated into workflows, physicians and nurses often find they can be more trouble than they're worth.
David, Goldstein and their two teammates took an intense, hands-on approach to building their hospital-operations software. "It was so foundational in our understanding of what these problems could look like," Goldstein told CNBC in an interview. "If you treat the nurses and patients like widgets, you're going to lose," David said. "For about two weeks, we tried to treat them like widgets, and we lost."
She said the Cleveland Clinic wanted help building a system that could optimize the number of patients staff could see, while also ensuring that they were all being cared for safely. Pappas said Palantir's engineers not only took their concerns seriously but got psyched when they were able to build successful solutions.As the medical director for the admission and transfer center, Pappas works with a bed-management team to place patients throughout the hospital.
In fact, Palantir's system proved to be so useful that Pappas said some members of her team expressed fear that they were going to be replaced by it. Once she reassured them that the platform is just meant to serve as a tool, she said they've grown to love it. Sepsis occurs when a patient's body has an extreme response to an infection. Once diagnosed, Duggan said patients have to stay on a pathway of treatment over the next few days in order to increase chances of survival.
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