Artificial intelligence has been the buzzword of 2023 ever since ChatGPT made its public debut earlier this year, with businesses, schools, universities and even non-profits looking for ways to integrate AI in their operations.
John Kim, chief product officer for PayPal, spoke with The Associated Press about how the company is using the early proliferation of artificial intelligence technologies in its business, as well as PayPal's future in payments when there's so much competition. The interview has been edited for length and clarity.
A: One way you you can put it is that the fraud is a pretty big business, it's growing and getting more sophisticated by the day. It used to be that you would get, let’s say, an email sent to you and you’d find something off about it, right? Like there’s a misspelling and you think"Gosh, I don’t see this person misspelling this common thing" or the email seems to imply that it doesn't have a deep understanding of who I am.
A: We're planning on launching three new products with ties to AI in the next 120 days. For example, we have a checkout feature we are rolling out that uses AI to keep track of all the permutations of your addresses and personal information that you might use, and use AI to predict the right one to use with the right merchant.
A: I think AI has captured a lot of people's imaginations this year. It's made its way to boardrooms, into stores, every product conversation. Some people have been skeptical, and I think some skepticism is healthy. For example, we want to use AI to increase our chatbots' capability to engage with customers, but how much do we invest in such technology — which can be expensive to develop and run — when a customer service agent could do it better? Cost is going to be a massive issue.
Norge Siste Nytt, Norge Overskrifter
Similar News:Du kan også lese nyheter som ligner på denne som vi har samlet inn fra andre nyhetskilder.
How PayPal is using AI to combat fraud, and make it easier to payArtificial intelligence has been the buzzword of 2023 ever since ChatGPT made its public debut earlier this year, with businesses, schools, universities and even non-profits looking for ways to integrate AI in their operations.
Les mer »
Science News Briefs from around the World: September 2023Ancient poop pathogens in Israel, Peru’s millennia-old El Niño preparations, a halt to Icelandic whale hunting, and much more in this month’s Quick Hits
Les mer »
Seahawks vs. Packers: How to watch Week 3 2023 preseason gameDetails on how to watch the Seattle Seahawks’ final preseasongame against the Green Bay Packers.
Les mer »
Fun and boozy moments from Whiskey Business 2023On Friday, attendees of Whiskey Business 2023 wandered San Antonio's historic Witte Museum while sampling dozens of whiskeys, cocktails, spirits and beers. They also tasted food from some of the city's best restaurants. Check out these highlights from the annual event, which raises money for the Witte's nonprofit.
Les mer »
The Best Windshield Repair Kits In 2023Most drivers will get a chip or crack in their windshield at some point. Save money and perhaps fix the damage yourself with a windshield repair kit.
Les mer »