'Job crafting' could save your career
Photo: Giuseppe Ceschi/Getty Images Not long ago, Kate Tolo took a walk with her co-worker during their lunch break. “I’m going to quit,” she confided in her colleague. “I hate this and I can’t do it anymore.” Tolo was working for a luxury denim company in Brooklyn, and while her job title was impressive — assistant technical designer — she wasn’t happy with her daily tasks, measuring and pinning jeans for quality assurance.
Let’s say, for example, you have two employees who work in customer service. One employee describes the job as catering to whiny customers all day. Another describes the same job as making people lighten up — making people realize that, in the scheme of things, everything will be fine. These two people would approach the job very differently, Wrzesniewski said. They would also deal with customers very differently and likely have two completely different job experiences.
In one case, Wrzesniewski, Dutton, and Berg studied cleaning-crew workers in a hospital. When asked about their work, one group of workers described their job as not terribly satisfying or high-skilled. When asked about their tasks, this group simply repeated information that was in the job description. However, another group in the study found the same job fulfilling and deeply meaningful. The second group even described their role differently.
Understand your company’s goals. In other words, in order to ease your employer into the idea of changing your job, you have to prove there’s something in it for them, and that means asking about and being highly familiar with their goals and values, whether it’s making patients happy or growing from a small business to a multinational one. “If your secret dream is to be the company guitarist, that might not be where they need your talents,” Wrzesniewski said.
Once you’ve found that intersection, crafting might be as simple as rethinking your approach to your job, like in the customer-service example, which is cognitive crafting. However, if there are different tasks or roles you’d like to take on, you may need to check with your employer first. If the changes are substantial, you may need to request a meeting with them to propose the change.
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