'The pilots have been sounding the alarm bells for over a decade,' said Casey A. Murray, president of Southwest's pilots' union.
Southwest reported a $220 million loss during its fourth-quarter earnings call last month, after it took an $800 million hit as a result of the cancellations. The debacle has also prompted the Department of Transportation to investigate whether the airline scheduled more flights than it could operate.
Sen. Jacky Rosen, D-Nev., asked Watterson whether the airline had returned baggage and items like wheelchairs and strollers. The airline aims for an average answer speed of between three and nine minutes during a"normal disruption," but Watterson said no amount of staffing could have helped the airline meet that goal during the debacle.Pilots have been sounding the alarm on crew scheduling system
He added that in the event of operational disruptions, Southwest often relies heavily on its frontline employees' ability and willingness to"cobble together" fixes on the fly.
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