As the coronavirus pandemic pushes India into a lockdown, the call centers and I...
NEW DELHI/BENGALURU - As the coronavirus pandemic pushes India into a lockdown, the call centers and IT services firms that function as the world’s back office are struggling to piece together work-from-home solutions and other business-continuity plans.
Many of the companies that provide business services such as call centers, information technology services and business process automation were not prepared for work-for-home arrangements, according to interviews with more than a dozen employees of several companies. In the southern tech hub of Bengaluru, an employee working at a JPMorgan call center said that until last Friday, her managers had repeatedly declined staffers’ pleas to work from home.
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