A husband-wife duo turned the $1,700 Snoo into the holy grail of parenting, but some say they run their company like a dysfunctional 'surveillance state'
. In 2020, when Montée Karp caught wind of the negative comments, she began asking employees to write positive Glassdoor reviews, according to four current and former staffers.
Karp and Montée Karp run the business in lockstep, with former employees saying they copied each other on nearly every email and harmonized while singing"Happy Birthday" at company parties. While a former high-ranking employee described Montée Karp as"chaos in a bottle," some said Karp's leadership skills were also lacking.
Customer-care employees called"sleep consultants" or"sleep specialists" were expected to provide what one former employee called"medically adjacent advice" to parents. While employees were instructed to tell customers to contact a professional if asked about explicitly medical issues, two former staffers felt they were unprepared to advise on the level of a"specialist," as advertised.
"There are a million things that can go wrong," the former customer-service staffer said, noting that she luckily never had a dangerous incident occur."If one of your colleagues says, 'Oh, yeah, put a 4-pound bag of rice instead of a 1-pound bag of rice on a baby that's 7 pounds' — that could kill them.", recommending against placing weighted sleep sacks or any other weighted item on or near a sleeping infant.
Former employees said there were some smart, capable people at Happiest Baby. But many said they left because of the founders' behavior, with several noting the company's turnover rate has been high for years.
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