Southwest canceled another 60% of its flights Tuesday after days of worsening holiday travel woes, with federal airline regulators pledging to investigate.
Jordan said he was"optimistic" that the airline would be"ostensibly back on track before next week."
The company also blames a lack of technology."Part of what we're suffering is a lack of tools. We've talked an awful lot about modernizing the operation, and the need to do that," CEO Bob Jordan said in an internal message on Sunday that was reported by several media outlets and the flight attendants' union.
Many are now calling on Southwest to do more than apologize. Sens. Richard Blumenthal of Connecticut and Edward Markey of Massachusetts are demanding that the carrier give travelers cash to compensate for their inconvenience. They point out that the company, which plans to give out $428 million in dividends next year,"can afford to do right by the consumers it has harmed."
Jordan in his video address said he had reached out to Secretary of Transportation Pete Buttigieg"to continue the discussions we've been having with the DOT through the holiday, sharing all that we're doing to make things right for our customers." Meanwhile, the flight attendants' union, Transit Workers Union 556, accused the airline of contributing to the problem by underinvesting in technology for years.
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