The lawsuit claims Money Network, the company the state hired to manage the program, isn’t tracking all fraud and failed to put secure chips on the debit cards, as required in their contract
, shortly after the debit cards were mailed. Complaints started rolling in – consumers said they never received their card, or if they did, the money on it was gone. Experts told the I-Team sophisticated fraudsters were swiping the money off the cards electronically.“People started contacting my law firm, saying, ‘Hey, I need help. I’m supposed to get this Middle Class Tax Refund,’” she said.
“If you’re hanging up on people, making people wait extremely long times to report fraud, then I think those numbers are going to be underreported because it’s virtually impossible for a normal person to get through on the phone and report fraud,” Weekes said. “Our point is you don’t have to take on this contract for millions of dollars from California taxpayers. But if you volunteer and say, ‘We’re going to do that,’ then you need to do a good job and do what you say you’re going to do,” she said.
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