Customers are sharing purchases they regret.
by Lowe's caused"an enormous amount of damage" to her home during a recent kitchen renovation. She showed the news station where a cabinet had been installed over a vent, a microwave had been put too close to the stovetop, and an improperly installed farmhouse sink has started damaging her kitchen island.
"I thought we were signing up with Lowe's because the contract says at the very top: 'Lowe's,'" Antley said, noting that she instead was met with subcontractors. Antley said that the entire renovation has resulted in nearly $40,000 of damages—and despite initial offers to make repairs, she is still waiting six months later."We've mentioned all of this to Lowe's, and it seems to go in one ear and out the other … You know I want them to take it seriously.
Meanwhile, Andrews said she wishes she had just gone to a different company for the work in her home."I would use a different contractor that has a good reputation. I would not use Lowe's. I probably would have been better dealing with my own contractor and doing it myself," she told WFXT.
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