The retailers note that their main goal is not so much catching theft but deterring it from taking place.
However, since AI is being used, retailers need to proceed with caution taking into account the controversial issues that have been raised over the past year.
“The first thing we look at is, can we detect these people and identify them before there are victims?” toldDr. Read Hayes, director of the Loss Prevention Research Council, a think tank comprising researchers, retailers, technology companies, manufacturers and law enforcement professionals. “We’re trying to get the offender or crew to say, ‘Not here, not now, this doesn’t feel right.’”
“Through partnering with the asset protection team and other groups within Lowe’s, we’re constantly innovating and leveraging technology to try to stay one step ahead, as best as we can, of bad actors, while still providing that great customer shopping experience,” said Cheryl Friedman, vice president of Lowe’s Innovation Labs.
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