The Associated Press has found that 14 of the 20 most populous U.S. cities are experimenting with removing police from certain, nonviolent 911 calls and sending behavioral health clinicians.
says it diverts 3% to 8% of calls from police. The Vera Institute of Justice, a police reform advocacy group, suggests alternative teams could handle 19% if homelessness, intoxication and some other troubles were included.
STAR responded to 44% of calls deemed eligible last year, said Evan Thompkin, a STAR program specialist. In New York, dispatchers must gauge the potentially life-or-death risk of “imminent harm” while deciphering sometimes frantic 911 calls that often come from bystanders or relatives, not the person in crisis.
Grant credits the program with “providing people with more options and letting people know that they can stay safely in their homes, in their communities, with the connection to the right resources.”
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