Austin’s bike share program shut down completely during SXSW.
said that software glitches caused MetroBikes to"not be properly checked in at the end of a session, resulting in improper billing," and bikes were rendered"unrentable because the system [could] not recognize them as returned and ready to use." The number of glitches became too challenging for staff to mitigate as demand during SXSW surged, they said, driving staff to take the system offline.
MetroBike was eventually able to resume a"limited degree" of service, but the system is still not yet in its optimal working condition, according to the spokespeople. It's fixable, but the timing could make that fix expensive, saidBike Austin ."CapMetro is ready to spend several million dollars on buying more equipment, and if they can't get this problem fixed in pretty short order, the city is going to require the system to go out and get RFPs [requests for proposal] for potentially another vendor. That would be really painful ... because that's setting up brand-new systems, docks and everything else, plus it would be a lot more money.
MetroBike operations involve several organizations: Austin Transportation owns the system, CapMetro oversees its design and planning, and Bike Share of Austin operates the system. The software system at the center of the operation is a product of.
Even with the glitches, MetroBike has seen increased demand throughout the COVID-19 pandemic. They have about 800 bikes and e-bikes in operation with 78 stations. And it's e-bikes that are driving the demand, generating"about four to five times the number of trips as manual bikes," the PIOs said.
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