Devindra has been writing about the way technology intersects with our lives for nearly 20 years. He started the Amherst Student's first technology column, worked in IT support for many (many) years, and eventually moved to Brooklyn to cover New York's tech scene in 2009.
While it's unclear if mainstream PC users are actually using Microsoft 's Copilot AI, the company claims that businesses using MS 365 Copilot are seeing plenty of benefits. According to a Microsoft survey, Copilot users at Honeywell save up to 92 minutes per week, while customer service agents at Teladoc are saving up to five hours a week by using the AI tool to draft responses to questions.
It's surprising that it took a year for Microsoft to bring better collaboration to the Business Chat app, as that's an expected feature of every workplace app these days. Having a place for employees to share their existing Copilot queries simply makes sense: Coworkers may want access to the same information, and it's also environmentally wasteful to have people running the same Copilot search multiple times.
In general, Microsoft says Copilot queries are more than two times faster now compared to launch, because it's relying on the newer GPT4o model. The company is also upgrading AI capabilities across the suite of MS 365 apps: Excel is getting Python support for more complex queries; PowerPoint's Narrative builder capability is widely available, allowing you to craft the story of your presentations with AI help; and Teams can now scan across meeting transcripts and their accompanying chats.
And if you need even more Copilot AI help, business can also create Copilot Agents directly within Business Chat and SharePoint. They're like chatbots that can peer within your corporate files, and you can also tag them in comments like a typical cooworker. While we still need to see these Agents in action to determine if they're actually useful, at the very least, you can feel less guilty about assigning them some menial information processing at the end of the work day.
Copilot Business Chat AI Generated Content
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