Subway station workers are coming face-to-face with customers for the first time. GainerTV checked in with one MTA worker to see how day one was going.
"I think the customers feel a lot better with the change also," Serrano said.Three additional customer service centers have also been added for a total of nine in the five boroughs. All agents received cellphones and four days of training, including technology and safety lessons.
Davey said if someone is feeling really threatened or uncomfortable, they can always go right back into the booth."They're not security," Christian Dior Simmons said. "To provide an area for customers to stand safely away from the edge of the platform," said Jamie Torres-Springer, the MTA's president of construction and development.Advocates for disabled send message to Gov. Hochul, MTA: Fix broken elevators at subway stations"I believe the people who stay close to the yellow line are probably still going to do that because that's just who they are. But I do believe that this does help," Jonathan Vargas-Talukdar said.
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Advocates for disabled send message to Gov. Hochul, MTA: Fix broken elevators at subway stationsAdvocates for the disabled and elected officials are demanding Gov. Hochul improve crucial subway elevators. It comes as the MTA held its monthly board meeting on Wednesday. elijahwestbrook reports.
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